Help center
Jewelry POS help center
Step-by-step GetJewelryPOS guides: set up your account, import stock, set gold rates, log repairs, take layaway deposits and run your online store.
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Getting started
- Create your account and set up your businessSign up, enter your business details, pick currency, time zone and financial year, and create your first shop location in GetJewelryPOS.
- Add locations, registers and staffAdd shops and registers, create staff logins, and set roles that control who can discount, void, edit prices or see cost in GetJewelryPOS.
Inventory
- Import jewelry products from a CSV filePrepare a CSV with serial, metal, karat, weights, making charge, certificate and tray location, import it, and fix any rows the check rejects.
- Print jewelry tags on a label printerSet up a label printer, create a barbell tag layout, choose what prints on each tail, and print tags for new stock, repricing or a whole tray.
- Transfer stock between shopsSend pieces from one shop to another, track them while in transit, receive and check them by serial, and count trays afterwards so stock agrees.
Gold
- Set gold rates and making chargesEnter today's gold rate per karat yourself, choose grams or tola, set making charges, and recalculate weight-priced tags. Includes a worked example.
- Buy back old gold or take it as a trade-inRecord old gold bought from a customer with weight, karat and deduction, keep their ID as local law requires, and offset the value against a new sale.
Selling
- Sell a serialised item with its certificateScan or search a piece by serial, link the customer and certificate, add warranty, take payment and print the receipt in GetJewelryPOS.
- Take a layaway deposit and record instalmentsSell on layaway: take a deposit, set an instalment schedule, record partial payments, keep the piece reserved, then complete or cancel the sale.
- Close the day: register, cash and tray countClose each register with a cash and card count, count your trays against stock, check open layaways and repairs, and run the end-of-day reports.
Repairs
Online store
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Under the loupe
Getting help
Where do I start in the GetJewelryPOS help center?
Follow the four “first afternoon” guides in order: create your account, add your shop and staff, import your stock, and turn on your online store. Then read the gold, repairs and layaway guides as you need them.
Can I get help from a person?
Yes. Message your market’s team on WhatsApp or use the contact form; we answer in your market’s business hours.
Is there help in Arabic or Urdu?
Our team supports customers in Arabic and Urdu as well as English. The written guides are in English today.
Will you import my stock for me?
We help for free: send your spreadsheet and we map the columns and check it with you before importing.
What if a guide doesn’t match my screen?
Tell us through the contact page — guides are updated when the software changes, and each shows its last-updated date.
Do you offer training for staff?
Yes. Book a call and we walk your team through selling, repairs and layaway on your own data.